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Frequently Asked Questions

Before submitting a ticket, please see the below frequently asked questions! If none of the below answers applies to you, feel free to contact us.

Go to the bottom of the page to see photos of printed Slides.

Does Solo offer phone support?

Due to demand and volume we currently do not take phone calls. We do offer support through email, so please reach out to us at info@solofootwear.co.uk to get your questions answered and the support you need.

What are your office hours?

Our office hours are Monday through Friday, from 9AM – 6PM GMT.Any questions or concerns submitted during the weekend will be responded to promptly on the following business day.

I messaged but haven't heard back for 48 hours, why haven't I received a response?

Please check your SPAM folder.Most inquiries are responded to in less than 24 hours. Also, note our office hours, which are Monday through Friday, 9AM – 6PM GMT. Questions and concerns from the weekend will be responded to promptly on next business day!

What countries does Solo ship to?

Solo Footwear ships internationally

What are the delivery times?

Due to the items being personally made for each customer, we do say that delivery of the item can take up to 21 working days to reach you, especially during busy periods

What are the shipping costs?

UK delivery options

All of our UK deliveries are made using Royal Mail and include delivery to Northern Ireland & the Channel Islands.

UK 5-7 days

Recorded, signed for. 5 to 7 working days: £3.95

Republic of Ireland and Europe delivery options

Standard Service. 7 to 10 working days: £5.70

International Signed for Service. 7 to 10 working days: £11.70

Rest of the World

Standard Service. 10 to 14 working day: £15.00

International Signed for Service. 10 to 14 working days: £21.00

What payment methods are accepted?

Fast and secure payments can me made through PayPal, either by using your PayPal balance, or using your credit/debit card, even if you don’t have a PayPal account.

My order is being shipped outside the European Union (EU). Will I have to pay customs charges?

If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. Please check these requirements with the relevant authority before placing an order.

I have not received my order, what should I do?

If you have chosen to have your order despatched via UK delivery, please allow up to 10 working days for your order to arrive. If it is already after 7 working days, we recommend that you first contact your local sorting office to check if they are holding it for you. If they do not have your parcel, please contact us and we will be happy to investigate this for you.

Can I track my order?

We despatch standard UK orders using Royal Mail standard delivery – a service that currently cannot be tracked.

If you chose to have your order despatched via special or recorded signed-for delivery, including our International signed-for service, please contact us and we will be happy to update you.

Can I have my order delivered to multiple addresses?

If you would like to send orders to more than one address, please place a separate order for each delivery address.

How big should the image be I want to print?

We will print any picture you want regardless the size, however, you should keep in mind that the smaller the image the worse the quality of the print will be.

Optimal size varies from item to item, but it is safe to say that an image at least as big as 4000 x 4000 pix. will result in an excellent quality print on most products.

Can I use any image?

Solofootwear.co.uk is a place for artists and people who want to be unique. We don’t check if you are the owner of the picture you intend to use, because we believe that you respect copyrights. However, if you don’t, remember that in many countries copyright infringement is a crime.

Will my item look like the visualization in creator?

We try our best to make sure that the final product looks like the visualization on the site. Minor differences, however, may occur especially on sole edges, strap area around buttons. If you are not happy with your item contact our Customer service team.

Please see the photo gallery below.

How does the bottom of sole look?

The bottom of the sole will usually be white in colour.

Can I order different print on the sole and the strap of the slides?

Currently, you can order 4 seperate areas i.e 2 soles and 2 straps all are possible to have a different design.

What material do you use?

Detailed information about the material, size chart and cleaning instructions can be found in the product description.

Do I have to create an account to order something?

No, you don’t. However, users with accounts can save their addresses instead of entering it manually every time, and can access their previous orders.

I am not happy with my order, can I return it?

Important Notice

On-demand Print and personalised Sliders cannot be refunded unless there is a manufacturing fault. The product images shown are computer generated mock-ups, and the physical product may have variations in colours and print coverage.
How should I return the item?

Just send it to our warehouse. The address Burleighfield Lodge, London road, Loudwater, HP10 9RF.

Who covers shipping cost on returned items?

All shipping costs for returned items are covered by the customer.

How fast will I get the refund?

You will get the refund after we receive the returned item. Please keep in mind that refunds are not being processed on weekends and national holidays, so be patient.

Where do you ship from?

We ship from our warehouse in United Kingdom.

Print Quality

Click image to enlarge.

Fashion Slides Flat Sandals Fashion Sandals Solo Footwear

Shop the latest Flat Sandals, Fashion Sandals, Solo Footwear and Unique fashion slides. Browse our designs and collaborations or design your own right here on our website! I swear slipping and sliding into summer has never been more smooth. sssssssssexy and sssssssssssizling hot. Actually not. More like fun. The Fashion Slides and Solo Footwear are taking over every single outfit and every single look this summer. IF (and this is a major ‘if’) you’re a fashion lover. Otherwise, chances are YOU WILL NOT GET THIS TREND. If you think I’m shouting, you’re right. Ah… how does one lot, who lives for and adores fashion end up with these shoes as the hottest mofos out there? The story begins somewhere last year, when normcore was the one word on everyone’s lips, who was anyone is fashion. One of the key elements to achieving the Seinfeld look, only more hipster, was the Birkenstocks. Those ugly fucking shoes literally crept and crawled under our polished sartorial world and beautiful skins, until designers and la creme de la creme of this world decided to give them a nip and tuck, while keeping the one common trait intact: the sliding flat dorky sole. In this whole normcore, fashion, weird, minimalist, can’t-be-bothered-world invading us… something happened to me. No-uh. I haven’t lost my glam side. I just – swear to God – am head over flats in love with these slides. They are so dorky looking it’s irresistibly cute.

You know how sometimes you’re crushing over somebody – a person – who’s not all that, who, wouldn’t turn heads and honks on the street ever, who is so awkward and weird, but he, kinda, is sweet and then sweetness turns into sexiness, and then you want more, you want conversations, you want jokes and smiles and all of that. And you end up liking the mother fucker. Same thing with these slides. Hands down. Just this autumn I was in H&M I think, after having written the Birkenstocks article, and gave these shoes a try. I repeat, I majorly disliked them. Up until I put them on. It must have been the late summer heat, my baggy jeans, my hangover dishevelled hair, my brain clouded by God knows what crush, the previous night’s quantities of alcohol… you get it… Something happened, and before I knew it I was fucking slapped with LOVE for these ugly slides. Joke’s on me now, cause in all honestly I find them, not not-ugly, but actually drop dead gorgeous. I am the bloody walking billboard for the ‘Love is blind’ shit.

Fashion Slides Flat Sandals Fashion Sandals Solo Footwear Okay, now dirty mouth and bad jokes aside, what is the big deal about the slides? Are they really so great, or is it yet again a case of we’ll take anything for the sake of fashion and trends? I would like to believe it’s all real, and we’re doing the slides, cause we love em. Oh yeah… that’s my other curse/blessing – I am so kind, and chose to see the good side, that I’m basically stupid. The biggest superpower these slides hold is the fact that they can make any look and any outfit look French chic, or New York minimalist normcore. They just add that minimal

sophistication to a style, and it may all look like wearing bath slippers to the ignoramus, but who cares, right? Exactly. Their styles range from the classic Birkenstocks to glittery slides, to those platform Stella McCartney ones, to the uber normcore Nikes slides etc. Whatever you wear the moment you put one of these shoes on you’ll look like somebody who knows fashion but couldn’t care less about it. *Oh my G, Yaaasss.*